Sector — Hospitals & Healthcare
A Complete Soft FM Software Suite for Hospitals and Healthcare.
ACS-Life delivers purpose-built software across catering management, patient food ordering, intelligent job dispatch, and asset management. Giving NHS trusts and private hospitals a single, connected platform for operational service delivery.
Healthcare Operations Are Complex.
Your Software Shouldn't Make Them More So.
Hospitals run multiple operational services simultaneously. Catering, job dispatch, domestic services, estate and asset management, and compliance reporting are often managed through separate systems, manual processes, and paper records.
The cost is real. Clinical staff fielding requests that should go elsewhere, catering teams without visibility of dietary needs, tasks dispatched inefficiently, and asset maintenance records scattered across spreadsheets and filing cabinets.
ACS-Life brings these services into one connected platform with dedicated software modules for each discipline, designed specifically for the healthcare environment.
SmartDispatch — Intelligent Job Dispatch
for Hospital Operations
The intelligent job dispatch platform that gets any task to the right person instantly,
across every team and every function in the hospital.
Most hospitals still manage job requests by radio or phone. A nurse calls the desk. Someone tries to find who is available. They allocate manually and relay the job. The response time depends entirely on who picks up and what they know about where their team is.
Meanwhile, clinical staff are waiting. Patients are waiting. And nobody has a complete picture of what is happening across the estate.
SmartDispatch replaces all of that.
How SmartDispatch Works
Job Request
Any member of staff raises a job from a fixed screen anywhere in the hospital or from their own device. A doctor needs a blood specimen collected. There is a spill on Ward 4. A patient needs to be moved. A piece of equipment needs collecting. The job is in the system immediately.
Smart Routing
SmartDispatch identifies the nearest available person who is qualified and certified to carry out that specific job. No manual allocation. No radio calls. No guesswork. The right person, every time, based on where they are right now.
Handheld Delivery
The resource receives the job instantly on their handheld device with full details, location, and job type. They accept, complete the task, and mark it done.
Full Oversight
Supervisors and managers see every active job, every resource location, and every completion status in real time. Nothing falls through the gaps. Every job is logged, timestamped, and attributable.
Any Job. Any Resource.
SmartDispatch is not built around job types or teams. It is built around the simple principle that if a job needs doing, someone qualified needs to do it. Whether that is a porter, a domestic, an engineer, a pharmacist, or anyone else in the organisation, SmartDispatch finds them and gets the job to them without delay.
Feature Highlights
- Job requests raised from any point in the organisation
- Automatic routing to nearest qualified resource
- Qualification and competency matching
- Proximity-based dispatch
- Instant handheld job delivery
- Real-time operational visibility
- Complete audit trail
Beyond Healthcare
SmartDispatch was designed around the complexity of the hospital environment but the same challenges exist in many other settings. Airports managing passenger assistance obligations, universities coordinating campus facilities teams, large venues managing event operations. If you manage resources across a large estate, SmartDispatch is worth talking about. Speak to our team to explore whether it fits your environment.
Catering Management
Patient Catering Software
Plan, manage, and deliver patient meals across wards and departments — with full nutritional, allergen, and dietary control.
Patient Catering Management
End-to-end management of patient meal planning, production, and delivery across wards and departments.
Menu planning with full nutritional analysis - meet CQUIN standards and nutritional care requirements
Full allergen management and labelling in line with Natasha's Law and NHS standards
Nutritional analysis against patient dietary requirements - including specialised diets (low-sodium, diabetic, texture-modified, and others)
HACCP controls and food safety compliance built into the workflow
Inventory management and purchase planning - reduce waste and control costs
Sustainability and waste tracking - monitor food waste and report on environmental performance
Real-time communication between catering teams, wards, and facility management
Digital Menus & Electronic Patient Food Ordering
Give patients control over their meals - digitally, at the bedside - while reducing pressure on ward staff.
Digital bedside and in-chair meal ordering
Patients browse, select, and order through mobile or ward-based devices
On-demand ordering for patients who miss scheduled meal times
Flexible meal service that adapts to patient needs
Allergen and nutritional information displayed at point of ordering
Automatic filtering based on patient dietary requirements
Menu recommendations based on patient medication, clinical conditions, and dietary flags
Intelligent meal suggestions tailored to each patient
Companion and visitor ordering with integrated payment gateway
Extended meal service for patient visitors
Patient feedback and satisfaction surveys linked to meal service
Continuous improvement through patient insight
Food Labelling
Automated, accurate food labelling compliant with allergen and food safety regulations.
Label generation for patient meals, ward snacks, and pre-packaged food items
Full allergen and ingredient information on every label
Compliant with Natasha's Law and NHS food safety requirements
Reduces manual labelling error and clinical risk
Complete Asset Lifecycle Management
for Hospital Estates
Managing a hospital estate means keeping track of thousands of assets across multiple buildings, departments, and sites. From medical equipment and beds to plant, machinery, and facilities infrastructure.
When asset records are held on spreadsheets or paper systems, planned maintenance gets missed, reactive jobs take longer than they should, and compliance evidence is hard to produce at short notice.
ACS-Life Asset Management gives estates and facilities teams a single, complete view of every asset across the organisation with full support for planned and reactive maintenance built in.
Asset Tracking & Registry
- Complete asset register
- Asset details, location, status and history
- Asset tagging and scanning
- Department and site visibility
- Full lifecycle tracking
Planned Maintenance
- Preventive maintenance schedules
- Automated task generation
- Engineer and contractor assignment
- Digital sign-off and audit trail
- Maintenance calendar visibility
Reactive Maintenance
- Staff-raised maintenance requests
- Automatic job routing
- Priority management
- Full job lifecycle tracking
- Escalation alerts
Compliance & Reporting
- Full maintenance history
- HTM and CQC reporting
- Contractor management
- Warranty tracking
- Custom reporting and analytics
Ready to Transform Your Hospital Operations?
See how ACS-Life can streamline your healthcare services.